Return & Refund Policy

At Ruevan, we want you to shop with confidence. If you need to return an item, please contact us so we can help you through the process.

1. Return Window

You may request a return within 30 days of delivery. Please contact our support team before sending an item back.

2. Return Eligibility

For returns due to a change of mind or an incorrect purchase, items must be:

• Unused and in their original packaging.

• Complete with all supplied accessories, manuals and parts.

• In their original, resellable condition.

• Accompanied by an order confirmation, receipt or other proof of purchase.

Items that have been used, installed, altered or damaged after delivery are not eligible for change-of-mind returns. This does not exclude claims relating to an existing fault or an item supplied incorrectly.

3. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item arrives damaged, is defective or differs from what you ordered.

Include your order number, a description of the issue and, where possible, clear photos or a short video. After assessing the issue, we will arrange an appropriate refund, replacement or repair.

Ruevan will cover return shipping for confirmed defective, delivery-damaged or incorrectly supplied items. No return shipping fee will apply in these cases.

4. How to Request a Return

1. Email support@ruevan.co.ke or call +254 757 191 145.

2. Provide your order number or proof of purchase and the reason for your return.

3. Our team will review your request and provide return instructions.

4. Package the item securely and return it as instructed, including all relevant accessories and proof of purchase.

5. Return Shipping Charges

For eligible returns unrelated to a defect, delivery damage or an error by Ruevan, the customer is responsible for a return shipping charge equal to 5% of the returned item’s purchase price.

We will confirm the amount and how it will be paid before arranging the return.

You may also bring an approved return to our physical store to avoid return shipping charges.

6. Inspection & Refunds

Once we receive your return, we will inspect it and notify you whether your refund has been approved. If we decline the return, we will explain the reason.

Approved refunds are processed within 3 business days of receiving the returned item. Refunds will be issued to the original payment method where possible. For cash-on-delivery purchases, we will agree on a suitable refund method with you.

Your bank or payment provider may take additional time to make the funds available.

7. Return Address

Ruevan
Mithoo Biashara Center
Moi Avenue, Nairobi, Kenya

Please contact us before visiting or dispatching a return so we can coordinate its receipt.

8. Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable Kenyan consumer protection laws. The 30-day change-of-mind return window does not replace any applicable warranty or statutory rights relating to defective goods.

Contact Us

Email: support@ruevan.co.ke
Phone: +254 757 191 145
Website: https://ruevan.co.ke