Privacy Policy

Privacy Statement

Privacy Policy

At Ruevan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you visit our website, purchase our products, or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

1.1. Personal Information

We may collect personal details that you provide to us, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing or billing address
  • Payment details (processed securely)
  • Any information you submit via contact forms or inquiries

1.2. Transactional Information

  • Purchase history
  • Order details
  • Shipping and delivery information

1.3. Automatically Collected Information

When you visit our website, we may collect certain data automatically, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the website
  • Cookies and tracking technologies (see Section 5)

1.4. Information from Third Parties

We may receive data from third-party services such as:

  • Payment processors
  • Shipping companies
  • Marketing platforms

2. How We Use Your Information

We use the information collected to:
✅ Process and fulfill orders, payments, and deliveries.
✅ Provide customer support and respond to inquiries.
✅ Improve our website, products, and services.
✅ Send updates, promotional offers, and newsletters (with your consent).
✅ Prevent fraud, enhance security, and comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Service Providers: Payment processors, shipping companies, marketing platforms, and IT service providers to ensure smooth business operations.
  • Legal Authorities: If required by law or to protect our rights, prevent fraud, or enforce policies.
  • Business Transfers: In the case of a merger, acquisition, or sale of assets, your information may be transferred to new business entities.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. This may include:

  • Keeping records for legal and accounting compliance.
  • Maintaining customer service history.
  • Storing order details for warranty or service-related issues.

If you request data deletion, we will remove your personal data unless we are legally required to retain it.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyze website traffic, and personalize content.

5.1. Types of Cookies We Use

✅ Essential Cookies: Required for website functionality.
✅ Analytical Cookies: Help us understand website usage and improve performance.
✅ Marketing Cookies: Used for advertising and remarketing purposes.

5.2. Managing Cookies

You can adjust your browser settings to disable cookies, but some features may not function properly.

6. Data Security

We implement robust security measures to protect your data, including:
✔ Secure servers and encryption for sensitive data.
✔ Access controls to prevent unauthorized access.
✔ Regular security updates and monitoring.

Despite online system not being 100% secure, we are dedicated to making our website users’ data secure.

7. Your Rights & Choices

You have the following rights regarding your personal data:

✔ Access & Correction: You can request access to your personal data and update incorrect information.
✔ Data Deletion: You may request that we delete your personal data, subject to legal obligations.
✔ Marketing Preferences: You can opt out of promotional emails at any time by clicking “unsubscribe” in emails.
✔ Restrict Processing: You can object to certain types of data processing.

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices, so we encourage users to review their policies before providing personal data.

9. International Data Transfers

If you are located outside Kenya, your information may be transferred and processed in other countries where our service providers are located. We ensure all international transfers comply with data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant updates occur, we may notify users via email or website announcements.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: info@ruevan.co.ke
📱 Phone: +254757191145
🌐 Website: https://www.ruevan.co.ke

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